Client Update | Out-of-the box solutions| May 2020

I think we can all agree that COVID-19 has impacted all of us over the last couple of months and the extent of these challenges have truly been extraordinary. The team here at Harcourts Melbourne City adapted early to what we could see as a big change in our market and focused on supporting our clients while adhering to government guidelines and protecting the health and safety of our staff.

Our biggest restriction has now been lifted and we are now able to conduct public open for inspections and auctions (with social distancing). We understand however that this ease may not suit everyone and with that we will continue to focus our energy into adapting more out-of-the box solutions & assisting our clients with our supportive technology:

Virtual Inspections

Our virtual inspections are just that! It is a way of presenting our properties in a manner that reduces the need for physical interaction, whilst providing a buyer with unprecedented access to explore. Our virtual tours have been loaded to both our sale and rental listings which are all accessible via our website. Once you have found the property you would like to explore, simply click on the video link. Our team can assist you with your navigation if you get stuck, or you can also watch our quick video guide here.

Digital Exchanges

With the assistance of Adobesign our team readily electronically sign, manage and distribute contracts and documents on a daily basis. This technology allows our clients to read, approve and authorise from any location on any device!

Client Communication

Client communication is absolutely vital and an international pandemic should not change this. In fact, it is during this time that we’ve revved up the communication and looked at other ways that we can ensure our clients are hearing from us. We’ve added additional links & information to our automatic property responders, created & distributed informative videos, & even updated our phone system allowing our clients to contact our staff directly for more streamlined assistance. To view the directory of our new direct dial numbers, please visit our team page here.

Marketing

86% of potential buyers use online as their main tool to search for properties. Through market research, analysis, and understanding our buyer’s needs; we’ve been able to tailor our marketing to target a specific audience & showcase our properties through their search. As such, recent market indicators are suggesting confidence & it’s certainly an encouraging moment for us now that buyers have the opportunity to inspect homes and attend auctions in person.

If you’ve had thoughts of selling, leasing or purchasing, we’re here to help & we look forward to continuing on this path with you.

Harcourts Melbourne City | 03 9664 8100