The identification and prioritising of maintenance in all properties managed by our office is something we take very seriously. Repairs that require attention, identified by you, tradespeople and your property manager are detailed and processed using the advanced Maintenance Manager software program.
How to Report Maintenance
Download & Register:
1. Search for “MMGR Tenant App” App from the Google Play store or the Apple App store and download for FREE
2. Create your own account using your email address (the one you use currently to communicate with your property manager), you will receive a verification code to this email which you must enter to complete your registration.
Report an issue:
1. Open the MMGR Tenant App
2. Click Report an Issue
3. Select the Type of Issue
4. Write a detailed description (Please don’t just put “leaky tap”, explain the location, if it is hot or cold etc – the more detail the better).
5. Take Photo(s) if required
6. Send Request
Once you have submitted a maintenance issue using the App or Web Portal, you will receive a confirmation email with the details of your request.
If the request progresses, you will also receive emails to advise what is happening, when trade suppliers have been assigned, which trades person will be attending to the job and the scheduled date for the work etc. You can also check the status of the job at any time either on the app or web portal and view past requests.
Once the maintenance issue has been attended to, you may receive an email to advise you that the trade supplier has informed us that the job is complete. If you receive a verification request, please respond and let us know if there are any issues with the work that has been done. You can confirm completion using via the app, web portal or via the email link.
Where possible, please attach a photo of the finished job for the property manager & landlord. You can also add a note to the property manager if required.
Please note this application is for reporting maintenance only, if your require assistance using the app please contact us on 03 9664 8100 (opt. 1)