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She is a people-orientated professional who relishes the challenges her varied role brings. Her greatest satisfaction comes from solving problems, and ensuring clients are treated fairly and in a professional manner. Her natural enthusiasm and positive attitude are her star qualities.
People have described her as a natural relationship builder, a good listener, and maintains a high level of professionalism along with good communication skills She loves that no two days are the same and enjoys meeting everyone; be it landlords, tenants, or prospective clients.
Her motto is ‘be the best that you can be’ and always give 110%. When not at work you can find Serena spending time with her family, binging a good TV series or smashing it out in the gym.
First of all I want to start with Darren, he is the guy that you need when you finding a house especially someone who are first time step in Melbourne. I would say only one word which is professional. Read more
Serena was amazing, she made the move into this apartment incredibly smooth and was always ready to help with anything. She was very understanding of my situation and supported me throughout the... Read more
My experience with Harcourts Melbourne City was excellent. The agent Darren was highly professional and made the whole process seamless, getting me into a property in the CBD as quickly as possible... Read more
Harcourts Melbourne City are excellent property managers. They are responsive and efficient. They communicate well and keep me informed. Read more
I have always felt safe and reassured with Harcourts managing my Melbourne CBD heritage apartment. This peace of mind is particularly important given I do not live in Melbourne. Harcourts combines... Read more
My agent was truly the best. He was very kind and helpful. Helped me through a tough time and is the sweetest and funniest person. His openness really made me feel reassured. Read more
They take away all the distress of being a landlord. Always available if I have any questions and always pleasant to deal with. Read more
I rate Harcourt's highly in the 3 areas that mattered to me most when trying to find a suitable property:
1. Their ability and preparedness to find a mutually agreeable time for property inspections... Read more
I was fortunate when Harcourts bought out my previous agent, with whom I had been dissatisfied for quite a while. I now have Sally, who is the first agent (after many disappointments) to take a... Read more
Our experience with Harcourts Melbourne has been excellent. Our property manager Darren definitely left no stone unturned with assisting us every step of the way.
In addition to that, the team has... Read more
From over 100+ apartmerts managed, no company does it better.
In this rental game if you pay peanuts you most definately get monkeys Read more
Very professional and excellent communication Read more
Renting our apartment with Harcouts was easy and professional. They are honest and very friendly to deal with. Read more
The Harcourts team, led by Mikaele, were very pro-active and innovative. They listened closely to us and carried out our requests exactly. Amazing attention to detail. I would strongly recommend them. Read more
We mostly communicated with Belinda at Harcourts when renting our new flat. From the beginning Belinda was warm and friendly, responding to questions well and giving helpful information (given we... Read more
Harcourts have been very friendly and easy to deal with. Communication is always timely and concise. Owning investment property is becoming increasingly difficult in Victoria with the increases in... Read more
I am very happy with the harcourts property management team, kept me updated with everything and were very easy and professional to deal with. Read more
My experience with Mikaele as our property agent has been great.
Both her and Lliam made it incredibly easy to move in.
Mikaele has gotten everything done very swiftly and took all our worries... Read more
Hardcourt Melbourne City has managed our apartment for two years.
They communicate well and handle the property very well.
I am very pleased with their management. Read more
Excellent service from Belinda, made the whole process super easy. Questions were responded to promptly. Read more
Harcourts have excellent knowledge of the market, know what kind of tenant suits a particular property and have managed to sign up tenants within 3 days of listing. Inspections are regular and... Read more
I had an excellent leasing experience with Serena from Harcourts Melbourne City. From my first enquiry through application and key handover, she was consistently professional, warm and incredibly... Read more
Serena was seemingly looking out for our application as no longer than an hour had passed between submission and acceptance. We found Serena to be very responsive, but we are still awaiting responses... Read more
My experience of Harcourts Melbourne City has been great. I've had four letting agents for my properties since 2017. Two have left the industry and I was unhappy with the other. Harcourts are the... Read more
The team at Harcourts Melbourne City bring thorough market knowledge, professionalism, and exquisite attention to detail. Through a superbly executed marketing process we were able to quickly secure... Read more
Thank you, Mr. Lliam Milkins, for your politeness and detailed introduction. Thank you for informing me of the information about the garage, gymnasium, etc.
Thank Ms.Daniella for helping confirming... Read more
Just a quick shout out to Serena. Ive dealt with many agents over 3 decades of real estate and I can honestly say Serena really goes over and above. Whether its getting online and sourcing quotes or... Read more
Residential rental compliance issues all attended to promptly and marketing campaign resulted in new tenant after only a week. All handled very professionally and happy to recommend. Read more
Harcourts Melbourne City has expert market knowledge and have secured high rental results in a short timeframe. Highly recommend them as agents for your property. Read more
I recently had the pleasure of working with Sally Woodhouse as a first-time renter, and I cannot recommend them highly enough! From our very first interaction, her communication was... Read more
We are incredibly pleased with the Harcourt’s team! We had the opportunity to inspect 3 different properties with Sally and her knowledge and dedication really stand out. Read more
Harcourts Melbourne City have managed our Melbourne CBD apartment for a number of years. I can say they have always been highly professional in all aspects of their services.
I rely upon the advice... Read more
Darren has been a dream to work with, nothing is a bother for him a d he has been very helpful in all aspects of the move and settling in. Read more
Clear communication and methodical approach backed by relevant local experience that led to a quick rental of my apartment Read more
Yasmeen has been such a pleasure to deal with. She pretty much did all the hard work and has been absolutely wonderful. I’ve just moved from interstate and she’s made moving a breeze . She’s... Read more
The agent is very proactive and responsive to queries. He provides good on-the-ground feedback and current market trends. He will plan out a strategy to get a good deal, walk me through it and tweak... Read more
