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She is a people-orientated professional who relishes the challenges her varied role brings. Her greatest satisfaction comes from solving problems, and ensuring clients are treated fairly and in a professional manner. Her natural enthusiasm and positive attitude are her star qualities.
People have described her as a natural relationship builder, a good listener, and maintains a high level of professionalism along with good communication skills She loves that no two days are the same and enjoys meeting everyone; be it landlords, tenants, or prospective clients.
Her motto is ‘be the best that you can be’ and always give 110%. When not at work you can find Serena spending time with her family, binging a good TV series or smashing it out in the gym.
Serena was efficient, professional and highly communicative throughout. She made applying and moving in incredibly easy. We really appreciate her great service and quick response times. Read more
Darren managed the leasing of 14/287 Exhibition Street smoothly. He communicated clearly and stayed responsive throughout, showed solid knowledge of the Melbourne CBD rental market, handled lease... Read more
Mikaele Horsnell of Harcourts Melbourne CIty made the experience of renting our apartment a delightful experience and from the absolute outset. We were incredibly lucky in that she was the perfect... Read more
I have been using Harcourts Melbourne City for a few years now. I have found their service to be professional, very thorough and to the point when it comes to detail. As a Landlord I need to... Read more
Responsive, good market knowledge and professional. I have no hesitation in recommending to others provided that she remains to be my account manager. Read more
Good communication, flawless systems, positive and easy experience Read more
Sally has been professional, a great communicator, prompt and helpful with any queries I’ve had. Thank you. Read more
They were very professional from the start with the house viewing through to moving in and answering queries. The only comment would be sometimes they are quite busy and unable to pick up phone... Read more
Mikaele was very prompt in addressing concerns and I truly appreciate how quickly things get done for my convenience. Read more
I have had a great experience dealing with Harcourts Melbourne City. Always professional, quick to follow up with answers to my enquiries. Offer good advise on options available for fixing problems... Read more
My agent Sally is fantastic with communication and getting back to me with any inquiries I have.
Great customer service, friendly and professional! So far, so good. Read more
Had a apartment for rent in Melbourne CBD. Very helpful, courteous and great results Read more
Great Experience with Harcourts Read more
Rude, doesn’t follow up on anything you ask, talks over the top of you on the phone then hangs up on you, the exit report was done with out me being there or given the opportunity to be there and... Read more
Very responsive and a pleasure to deal with. Read more
a few months in and everything has been great. Good communication and attentive support. Read more
It is an absolute pleasure working with Serena. Her communication is always clear, concise, and very prompt. She is very quick and proactive in addressing any questions, concerns, and takes immediate... Read more
They were as responsive as it gets, I was never left with any questions that needed to be answered. They were really professional and knowledgeable, they make sure that they have both owner and... Read more
Changeover from previous management was problematic. However a phone call resolved the Body Corporate fees issue. Read more
I fell into the trap of not expecting too much from my previous managing agent - but was awakened from my slumber when the property remained untenanted for 3 months - and they told me it was due to... Read more
We trust our agent to do the best he can for us Read more
Professional response and deep knowledge about market. Read more
They make an extensive appraisal of both your property and applicants for tenancy, the process is smooth and I feel listened to. When maintenance issues occur, I can trust Harcourts to get the job... Read more
Darren has been extremely professional, with great attention to detail, after a poor experience with my previous property manager. He communicated clearly and has been a pleasure to work with. Read more
Very helpful and efficient Read more
I was moving from over over seas so was reliantvonbsome good communication tobgetbthings organized amd thankfully this is what i was able to get. Read more
Prior to our previous tenant having vacated our property earlier in the year, Harcourts Melbourne City (Darren Krause) already had a new tenant organised at a higher weekly rental - they virtually... Read more
Even though it was very near Christmas and new year festive season, the Harcourts team was very prompt with their timely, constant communications. The staffs were able to provide me with helpful... Read more
Serena was very professional and quickly rented out the property in less than a week. Read more
Darren was professional throughout the entire tenancy process. His clear communication made the whole experience smooth and stress‑free. Read more
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Good communication. Very understanding given my situation at the time of application. Assisted in expressing my interest in the rental property to the owners. Read more
They replied quickly, although not always. After one month of moving in, the property have issues and they would not fix it not urgently even though I requested many times. The cupboard door is... Read more
Good result to enable a quick result. Harcourts Team effort across all property managers to enable a good outcome was invaluable. Read more
Always focused to remain professional. Great communication and knowledge of the local market. I recommend Dionne and her team to get the outcome you expect Read more
We changed agents 12 months ago and the change in service, communication, guidance and advice about the rental and sales market was dramatic. We could not be happier. As interstate landlords my wife... Read more
