Serena Fonua, Property Manager at

Serena Fonua

Property Manager

Serena has recently moved to Melbourne from New Zealand and brings a wide range of experience and knowledge in all aspects of property management with 10 years in the Real Estate industry as a Senior Property Manager.

She is a people-orientated professional who relishes the challenges her varied role brings. Her greatest satisfaction comes from solving problems, and ensuring clients are treated fairly and in a professional manner. Her natural enthusiasm and positive attitude are her star qualities.

People have described her as a natural relationship builder, a good listener, and maintains a high level of professionalism along with good communication skills She loves that no two days are the same and enjoys meeting everyone; be it landlords, tenants, or prospective clients.

Her motto is ‘be the best that you can be’ and always give 110%. When not at work you can find Serena spending time with her family, binging a good TV series or smashing it out in the gym.

Serena's Portfolio

408/318 Little Bourke Street, Melbourne For Lease by Harcourts Melbourne City
Melbourne408/318 Little Bourke Street
1
1
For Lease $550 per week
201/115 Swanston Street, Melbourne For Lease by Harcourts Melbourne City
Melbourne201/115 Swanston Street
1
1
43m²
For Lease $575 per week
1303/243 Franklin Street, Melbourne Leased by Harcourts Melbourne City
Melbourne1303/243 Franklin Street
1
1
Leased — 13th Mar 2026 $525pw
21/50 Bourke Street, Melbourne Leased by Harcourts Melbourne City
Melbourne21/50 Bourke Street
1
1
1
Leased — 12th Mar 2026 $550pw
203/318 Little Bourke Street, Melbourne Leased by Harcourts Melbourne City
Melbourne203/318 Little Bourke Street
1
1
52m²
Leased — 12th Mar 2026 $550pw
812/118 Russell Street, Melbourne Leased by Harcourts Melbourne City
Melbourne812/118 Russell Street
2
1
71m²
Leased — 11th Mar 2026 $675pw
304/33-43 Batman Street, West Melbourne Leased by Harcourts Melbourne City
West Melbourne304/33-43 Batman Street
2
1
Leased — 3rd Mar 2026 $625pw
1002/225 Elizabeth Street, Melbourne Leased by Harcourts Melbourne City
Melbourne1002/225 Elizabeth Street
1
1
53m²
Leased — 26th Feb 2026 $600pw
108/8 McCrae Street, Docklands Leased by Harcourts Melbourne City
Docklands108/8 McCrae Street
1
1
1
66m²
Leased — 25th Feb 2026 $625pw
114/318 Little Bourke Street, Melbourne Leased by Harcourts Melbourne City
Melbourne114/318 Little Bourke Street
1
1
Leased — 13th Feb 2026 $525pw
504B/399 Bourke Street, Melbourne Leased by Harcourts Melbourne City
Melbourne504B/399 Bourke Street
1
1
45.1m²
Leased — 10th Feb 2026 $500pw
705/639 Little Bourke Street, Melbourne Leased by Harcourts Melbourne City
Melbourne705/639 Little Bourke Street
1
1
52m²
Leased — 19th Jan 2026 $550pw
6712/633 Little Lonsdale Street, Melbourne Leased by Harcourts Melbourne City
Melbourne6712/633 Little Lonsdale Street
1
1
Leased — 13th Jan 2026 $750pw
303/118 Russell Street, Melbourne Leased by Harcourts Melbourne City
Melbourne303/118 Russell Street
2
1
100m²
Leased — 9th Jan 2026 $675pw

What our clients say

Testimonial from Ankit
Darren made the whole experience pretty smooth.

Darren was professional throughout the entire tenancy process. His clear communication made the whole experience smooth and stress‑free. Read more

Review submitted by Ankit (Tenant) 13 Mar 2026
This is a verified review, submitted by the customer directly involved in the property transaction
2108/250 Elizabeth Street, Melbourne, Victoria, 3000
Testimonial from
Harcourts and particularly Sally Woodhouse are responsive, timely and get the result

XXXXXXXXXXXXXXXXXXXX Read more

Review submitted by (Landlord) 12 Mar 2026
This is a verified review, submitted by the customer directly involved in the property transaction
215/422 Collins Street, Melbourne, Victoria, 3000
Testimonial from
Quick and effective communication. Helpful

Good communication. Very understanding given my situation at the time of application. Assisted in expressing my interest in the rental property to the owners. Read more

Review submitted by (Tenant) 12 Mar 2026
This is a verified review, submitted by the customer directly involved in the property transaction
117/300 Swanston Street, Melbourne, Victoria, 3000
Testimonial from
Communication is quite good

They replied quickly, although not always. After one month of moving in, the property have issues and they would not fix it not urgently even though I requested many times. The cupboard door is... Read more

Review submitted by (Tenant) 24 Feb 2026
This is a verified review, submitted by the customer directly involved in the property transaction
2009/31 A'Beckett Street, Melbourne, Victoria, 3000
Testimonial from Rene
Team effort across all property managers

Good result to enable a quick result. Harcourts Team effort across all property managers to enable a good outcome was invaluable. Read more

Review submitted by Rene (Landlord) 18 Feb 2026
This is a verified review, submitted by the customer directly involved in the property transaction
14/204 Whitehorse Rd, Balwyn, Victoria, 3103
Testimonial from Harry
Highly professional

Always focused to remain professional. Great communication and knowledge of the local market. I recommend Dionne and her team to get the outcome you expect Read more

Review submitted by Harry (Landlord) 15 Feb 2026
This is a verified review, submitted by the customer directly involved in the property transaction
802/260 Little Collins Street, Melbourne, Victoria, 3000
Testimonial from
Excellent; well informed about the rental and sales market. First class communication.

We changed agents 12 months ago and the change in service, communication, guidance and advice about the rental and sales market was dramatic. We could not be happier. As interstate landlords my wife... Read more

Review submitted by (Landlord) 9 Feb 2026
This is a verified review, submitted by the customer directly involved in the property transaction
28/187 Collins Street, Melbourne, Victoria, 3000
Testimonial from Angus
Fantastic service as a tenant.

My wife and I were able to sign and move in within a week of viewing. They gave us a full sit down and introduction regarding the move, and answered all our questions. It was the first time we’d... Read more

Review submitted by Angus (Tenant) 7 Feb 2026
This is a verified review, submitted by the customer directly involved in the property transaction
506/29 Market Street, Melbourne, Victoria, 3000
Testimonial from Petra
Smooth and professional experience

Great communication and very professional service.

The team was friendly, responsive, and easy to work with.

Everything was handled smoothly and on time. Very happy with the experience Read more

Review submitted by Petra (Tenant) 7 Feb 2026
This is a verified review, submitted by the customer directly involved in the property transaction
328/118 Franklin Street, Melbourne, Victoria, 3000
Testimonial from Alan
Excellent to deal with

Very easy to work with, nothing is too much trouble, excellent current market knowledge, clear advice, friendly on a very professional level. Read more

Review submitted by Alan (Landlord) 6 Feb 2026
This is a verified review, submitted by the customer directly involved in the property transaction
1406/1 Freshwater Place, Southbank, Victoria, 3006
Testimonial from
Looking for a short-term rental for my year in Australia

Thank you so much! The process from viewing the apartment to moving in the apartment was perfectly organized. Everything went smoothly and there was help whenever I needed it.

Would highly recommend... Read more

Review submitted by (Tenant) 5 Feb 2026
This is a verified review, submitted by the customer directly involved in the property transaction
6712/633 Little Lonsdale Street, Melbourne, Victoria, 3000
Testimonial from Teresa
Excellent experience with Darren

Easy to communicate with and very efficient. Darren was helpful throughout the process. Read more

Review submitted by Teresa (Tenant) 30 Jan 2026
This is a verified review, submitted by the customer directly involved in the property transaction
8c05/570 Lygon Street, Carlton, Victoria, 3053
Testimonial from
Above and beyond

We've been with Harcourts for a number of years now, and they have been unfailingly friendly, helpful, professional, and always easy to deal with. They regularly go the extra mile (or three!) to... Read more

Review submitted by (Landlord) 29 Jan 2026
This is a verified review, submitted by the customer directly involved in the property transaction
303/118 Russell St, Melbourne, Victoria, 3000
Testimonial from Bill Hardy
I am very impressed with the way Harcourts are managing our flat.

Darren has done a fantastic job of organising the maintenance that has been required on the flat. We as owners really want our tenants happy with their accommodation and if anything requires... Read more

Review submitted by Bill Hardy (Landlord) 26 Jan 2026
This is a verified review, submitted by the customer directly involved in the property transaction
8c05/570 Lygon Street, Carlton, Victoria, 3053
Testimonial from Coco
Darren is highly professional, organized, friendly, and efficient.

The whole process from inspection to moving in is very smooth, agent communicates in a very timely and clear manner. Highly recommend. Read more

Review submitted by Coco (Tenant) 24 Jan 2026
This is a verified review, submitted by the customer directly involved in the property transaction
414/250 Elizabeth Street, Melbourne, Victoria, 3000
Testimonial from
Exceptional knowledge and service at Harcourts!

Mikaele from Harcourts is the best in the business when it comes to renting! A strong communicator with expert knowledge of the City of Melbourne. Mikaele always ‘follows through’ and ‘follows... Read more

Review submitted by (Landlord) 24 Jan 2026
This is a verified review, submitted by the customer directly involved in the property transaction
57/243 Collins Street, Melbourne, Victoria, 3000
Testimonial from Frank
Well structured great communication

Are constantly on top of things and have the owners interest at heart, Read more

Review submitted by Frank (Landlord) 22 Jan 2026
This is a verified review, submitted by the customer directly involved in the property transaction
43/86 Burnley Street, Richmond, Victoria, 3121
Testimonial from Hannah
Professional and efficient

Harcourts have been exceptional managing my rental property. They communicated promptly and transparently and were able to use their expertise to help navigate some unexpected repairs. Really... Read more

Review submitted by Hannah (Landlord) 20 Jan 2026
This is a verified review, submitted by the customer directly involved in the property transaction
21/30 La Trobe St, Melbourne, Victoria, 3000
Testimonial from Terry
Absolute ease of mind

Terrific service from Harcourts particularly Mikaela. She is reliable and I am secure in the fact that she is looking after my property and also importantly the tenants. Gold Stars all round Read more

Review submitted by Terry (Landlord) 15 Jan 2026
This is a verified review, submitted by the customer directly involved in the property transaction
604/18 Bank Place, Melbourne, Victoria, 3000
Testimonial from
Outstanding property management

The Harcourts Melbourne City property management team is a delightful, cohesive and entirely professional team with which to deal. Their market knowledge, communication and professionalism are of... Read more

Review submitted by (Landlord) 15 Jan 2026
This is a verified review, submitted by the customer directly involved in the property transaction
302/390 Little Collins St, Melbourne, Victoria, 3000
Testimonial from
Professional rental advice and service

I cannot speak highly enough about the professional service I have received from Harcourt's and in particular Mikaele with a problematic tenant and subsequent filling of a new listing. I found... Read more

Review submitted by (Landlord) 13 Jan 2026
This is a verified review, submitted by the customer directly involved in the property transaction
30/562 Little Bourke St, Melbourne, Victoria, 3000
Testimonial from Wen Yong
Professional and overall Amazing Experience

It was very easy to work with the Harcourts team. From arranging the initial inspection, lease application process and arranging for apartment maintenance and repairs, everything was made smooth and... Read more

Review submitted by Wen Yong (Tenant) 9 Jan 2026
This is a verified review, submitted by the customer directly involved in the property transaction
502/68 La Trobe Street, Melbourne, Victoria, 3000
Testimonial from
Excellent service from Harcourts Melbourne

Serena from Harcourts Melbourne organised upgrades to the meter box and the blind cords before we could rent our apartment for the first time and the initial inspection was excellent with everything... Read more

Review submitted by (Landlord) 9 Jan 2026
This is a verified review, submitted by the customer directly involved in the property transaction
96/431 St Kilda Road, Melbourne, Victoria, 3004
Testimonial from Tino
Professional Knowledgeable and always willing to help.

The Harcourts Melbourne Team were knowledgeable and a pleasure to deal with throughout the process providing clear communication and a collaborative approach. Each team member brought there expertise... Read more

Review submitted by Tino (Landlord) 8 Jan 2026
This is a verified review, submitted by the customer directly involved in the property transaction
612/250 Elizabeth Street, Melbourne, Victoria, 3000
Testimonial from
Great experience !

Communication was super easy and everyone was so friendly right from the first inspection! Read more

Review submitted by (Tenant) 8 Jan 2026
This is a verified review, submitted by the customer directly involved in the property transaction
4103/138 Spencer Street, Melbourne, Victoria, 3000
Testimonial from Will Blackwell
Reassuring

Darren from Harcourts Melbourne

City was great in keeping me updated

throughout the rental application .

I appreciated his communication skills

and was always prompt in replying to any

questions... Read more

Review submitted by Will Blackwell (Tenant) 8 Jan 2026
This is a verified review, submitted by the customer directly involved in the property transaction
504/250 Elizabeth Street, Melbourne, Victoria, 3000
Testimonial from
Quick, Detailed, and Helpful Communication

It was very straightforward to work with Harcourts Melbourne City as they were extremely communicative and direct in what kind of information or documents they required from me for my application to... Read more

Review submitted by (Tenant) 7 Jan 2026
This is a verified review, submitted by the customer directly involved in the property transaction
406/501 Little Collins Street, Melbourne, Victoria, 3000
Testimonial from Laura
An excellent experience

I had an excellent experience working with Daniella Ferraro, Department Manager at Harcourts. She is extremely experienced, highly efficient, and very professional.

Daniella explained to me through... Read more

Review submitted by Laura (Landlord) 6 Jan 2026
This is a verified review, submitted by the customer directly involved in the property transaction
502v/162 Albert St, East Melbourne, Victoria, 3002
Testimonial from Damian
Amazing Service

My experience with Harcourts has been exceptional and since changing agents, I have never looked back. Their experience and knowledge filters right through their very motivated team, but delivered in... Read more

Review submitted by Damian (Landlord) 6 Jan 2026
This is a verified review, submitted by the customer directly involved in the property transaction
107/616 Little Collins Street, Melbourne, Victoria, 3000
Testimonial from Ivy
Incredible, professional and friendly services!

My experience with the Harcourts Melbourne City is amazing! Their professional and trustworthy services made my life much easier and better!

I really appreciate their professional, genuine services... Read more

Review submitted by Ivy (Tenant) 6 Jan 2026
This is a verified review, submitted by the customer directly involved in the property transaction
57/243 Collins Street, Melbourne, Victoria, 3000
Testimonial from Tearoa
Thank you from the bottom of our hearts!

We can’t recommend Darren highly enough. From start to finish, he went above and beyond to help us find our new home. His work ethic is truly exceptional - professional, proactive, and incredibly... Read more

Review submitted by Tearoa (Tenant) 5 Jan 2026
This is a verified review, submitted by the customer directly involved in the property transaction
612/250 Elizabeth Street, Melbourne, Victoria, 3000
Testimonial from Selina
Exceptional service

I moved my investment property to Harcourts to be managed and the whole team has been nothing short of exceptional. Serena, in particular, is an outstanding property agent. She is very professional... Read more

Review submitted by Selina (Landlord) 2 Jan 2026
This is a verified review, submitted by the customer directly involved in the property transaction
1304/225 Elizabeth St, Melbourne, Victoria, 3000
Testimonial from Landlord
H. M.C.They are knowledgeable, great communicates and very professional.

I am very greatful to Serena, for all her help, guidance, information and professionalism.

Serena is very understanding and easy to communicate. Read more

Review submitted by Landlord (Landlord) 30 Dec 2025
This is a verified review, submitted by the customer directly involved in the property transaction
504B/399 Bourke Street, Melbourne, Victoria, 3000
Testimonial from
Darren Krause

Darren is highly proffessional. Keeps me updated and makes informed , valid suggestions when required. Read more

Review submitted by (Landlord) 30 Dec 2025
This is a verified review, submitted by the customer directly involved in the property transaction
2508/8 Exploration Lane, Melbourne, Victoria, 3000
Testimonial from Noshin
Great market knowledge, clear communication, and a very professional, helpful team.

My experience with Harcourts Melbourne City has been very positive. The team is professional, approachable, and helpful throughout the process, making everything smooth and stress-free. Darren has... Read more

Review submitted by Noshin (Tenant) 28 Dec 2025
This is a verified review, submitted by the customer directly involved in the property transaction
1005/250 Elizabeth Street, Melbourne, Victoria, 3000
Testimonial from Melanie
Care without the hype

It has been 30 years since I rented and things have changed a lot. I looked at many properties and dealt with many agencies. Above all - what stood out to me from the time of the viewing through to... Read more

Review submitted by Melanie (Tenant) 22 Dec 2025
This is a verified review, submitted by the customer directly involved in the property transaction
609/333 Exhibition Street, Melbourne, Victoria, 3000
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