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Business Development professional Alana Kuo is passionate about helping clients reach their property goals and unlocking the full potential of their investments. With a strong background in business and marketing, she combines expertise with a warm, client-focused approach to deliver outstanding results for property owners.
Armed with a Bachelor of Business and fluent in both Indonesian and Mandarin, Alana loves connecting with people from all walks of life and building genuine relationships that last well beyond the first handshake.
“The most rewarding part of my role is meeting people with unique stories and goals,” Alana shares. “The variety of clients and properties I work with keeps things exciting — no two days are ever the same, and a personalised approach is always key to success.”
Known for her clear communication, strong negotiation skills, and ability to guide clients through every stage of the leasing and property management journey, Alana is dedicated to making the process as smooth and stress-free as possible. With a keen eye for market trends and a naturally empathetic style, she’s a trusted partner for property owners looking for expert advice and strategic growth opportunities.
We have had a great experience working with Harcourts and couldn’t be happier with the service and support we have received.
The team has always been professional, responsive and helpful, and... Read more
Agent is very fast, efficient and professional at renting out and managing the property. I would highly recommend the agent and Harcourts Melbourne City for the management of rentals. Read more
always reliable! Thanks! Read more
Mikaele has been my agent for the last 5 years and thanks to her unsurpassable dedication and professionalism, she is now the agent of all our family rental properties (4 in total). She is super... Read more
Great diligence and communication. Read more
Sally Woodhouse manages three properties for me. I have had many agents over many years and she is the best. Her condition reports are thorough and useful, she carefully vets prospective tenants, she... Read more
I couldn’t be happier with Harcourts Melbourne City. The team was responsive, professional and knew the Melbourne market inside out. I never had to chase for updates, decisions were explained... Read more
We were moving to VIC from QLD and Daniella made the process so simple and fast! She bent over backwards to allow a family member to inspect for us, securely left keys for us so we didn't need to... Read more
I had a great experience working with my rental agent. They were professional, friendly, and very helpful throughout the whole rental process. Communication was always clear and prompt, and they made... Read more
I had a great experience with Harcourts Melbourne City. The team was professional, helpful, and responsive throughout the whole process. Communication was clear and everything was handled smoothly... Read more
Always quick to respond whenever I had any concerns or needed help. Knowledgeable and easy to communicate with. Read more
Bulent demonstrated good understanding of the market and the rental positioning. He did a great job to rent out our apartment within a month. He reached out and communicated when necessary.
Thanks... Read more
Just signed another new lease recently with Harcourts' help. It's always a pleasure dealing Harcourt, especially Mr Darren Krause.
We have been dealing with him for many years and find him to be... Read more
They have strong market knowledge and we got a tenant on the first open day. Read more
I would like to acknowledge Mikaele for being incredibly attentive and an excellent communicator, along with her right-hand person, Priscilla. They responded to my calls and questions promptly... Read more
I had a great experience with Harcourts Melbourne City. My agent was very friendly, professional and responsive throughout the whole rental process. Communication was clear and my questions were... Read more
During the lead up to the tenancy starting there was great communication throughout and easy to get hold of. Read more
I have to say that dealing with Serena Fonua at Harcourts Melbourne City Central has been an absolutely wonderful experience as she is always positive in her assessment of any problem that I... Read more
Provides a good service and strong market knowledge. Read more
Always very professional and understanding. Excellent service with fast and friendly turnaround to any queries and requests. Read more
I've had an outstanding experience working with Darren as the property manager for my Melbourne investment property. From the very beginning, his communication has been exceptional. He keeps me... Read more
The team at Harcourts Melbourne City (specifically Mikaele, Daniella and Cameron) always provide exceptional service! They know the market well and are always reachable for a discussion. All matters... Read more
Had a great experience using Harcourts Melbourne to find a CBD apartment after relocating from WA.
Looked at two units on the same day and both agents were courteous and professional. Ultimately... Read more
My property manager is knowledgeable and results oriented, feel that as representative of Harcourt's they value our business Read more
Prompt, friendly, professional service. very good communicators. Read more
Serena was efficient, professional and highly communicative throughout. She made applying and moving in incredibly easy. We really appreciate her great service and quick response times. Read more
Darren managed the leasing of 14/287 Exhibition Street smoothly. He communicated clearly and stayed responsive throughout, showed solid knowledge of the Melbourne CBD rental market, handled lease... Read more
Mikaele Horsnell of Harcourts Melbourne CIty made the experience of renting our apartment a delightful experience and from the absolute outset. We were incredibly lucky in that she was the perfect... Read more
I have been using Harcourts Melbourne City for a few years now. I have found their service to be professional, very thorough and to the point when it comes to detail. As a Landlord I need to... Read more
Responsive, good market knowledge and professional. I have no hesitation in recommending to others provided that she remains to be my account manager. Read more
Good communication, flawless systems, positive and easy experience Read more
Sally has been professional, a great communicator, prompt and helpful with any queries I’ve had. Thank you. Read more
They were very professional from the start with the house viewing through to moving in and answering queries. The only comment would be sometimes they are quite busy and unable to pick up phone... Read more
Mikaele was very prompt in addressing concerns and I truly appreciate how quickly things get done for my convenience. Read more
I have had a great experience dealing with Harcourts Melbourne City. Always professional, quick to follow up with answers to my enquiries. Offer good advise on options available for fixing problems... Read more
My agent Sally is fantastic with communication and getting back to me with any inquiries I have.
Great customer service, friendly and professional! So far, so good. Read more
