The identification and prioritising of maintenance in all properties managed by our office is something we take very seriously. Repairs that require attention, identified by you, tradespeople and your property manager are detailed and processed using the advanced Maintenance Manager software program.
How to Report Maintenance
Download & Register:
1. Search for “MMGR Tenant App” App from the Google Play store or the Apple App store and download for FREE
2. Create your own account using your email address (the one you use currently to communicate with your property manager), you will receive a verification code to this email which you must enter to complete your registration.
Report an issue:
1. Open the MMGR Tenant App
2. Click Report an Issue
3. Select the Type of Issue
4. Write a detailed description (Please don’t just put “leaky tap”, explain the location, if it is hot or cold etc – the more detail the better).
5. Take Photo(s) if required
6. Send Request
Once you have submitted a maintenance issue using the App or Web Portal, you will receive a confirmation email with the details of your request.
If the request progresses, you will also receive emails to advise what is happening, when trade suppliers have been assigned, which trades person will be attending to the job and the scheduled date for the work etc. You can also check the status of the job at any time either on the app or web portal and view past requests.
Once the maintenance issue has been attended to, you may receive an email to advise you that the trade supplier has informed us that the job is complete. If you receive a verification request, please respond and let us know if there are any issues with the work that has been done. You can confirm completion using via the app, web portal or via the email link.
Where possible, please attach a photo of the finished job for the property manager & landlord. You can also add a note to the property manager if required.
Please note this application is for reporting maintenance only, if your require assistance using the app please contact us on 03 9664 8100 (opt. 1)
Urgent Maintenance
Urgent repairs must be reported immediately. Ph: 9664 8100 (if outside business hours follow the prompts)
If you can’t contact your property manager and the matter is urgent as described below please contact one of our preferred tradespeople.
Urgent Repairs are classified as:
- A burst water service
- A blocked or broken toilet system
- A serious roof leak
- A gas leak
- A dangerous electrical fault
- Flooding or serious flood damage
- A failure or breakdown of the gas, electrical or water supply
- Any fault or damage in the premises that makes the premises unsafe or insecure
- A serious fault in a lift or staircase (contact the body corporate as displayed at your property)
Our Preferred Trades people:
| Amalgamated – Locksmiths & Alarm Services: | 9419 6922 |
| Wynns Locksmiths – Locksmiths | 03 9494 1122 |
| Casey Electrical – Electrical: | 9808 2522 / 0407 351 119 (emergency) |
| Able Maintenance Plumbing, Electrician, and Registered Builder – Plumbing | 03 8616 8365 |
| Melbourne Flip – Handyman (General Maintenance and window repairs) | 0403 565 608 |
| Keen to Clean – Emergency Flood Restoration | 1300 300 769 |
| Carpet Cleaning | 0416 916 160 |
All non-urgent maintenance is to be reported in writing to your property manager via maintenance manager. Please ensure your email contains your property address and a brief description of the maintenance issue that requires attention.