Anti-Money Laundering & Counter-Terrorism Financing
Frequently asked questions
Why are you asking for my personal information?
Under the Anti-Money Laundering and Counter Terrorism Financing Laws of Australia, all real estate agencies are required to verify the identities of clients before we can do business with them, from 1 July 2026. Verifying your identity means we must collect your name, date of birth, and residential address.
How will you collect my information?
Face-to-face with AMLHUB | Using AMLHUB's mobile app, our agents will quickly scan and pull information from passports and driver licences from 120 countries. Automatically synced with our office's platform for review and verification.
Remotely with AMLHUB | If you can't meet with us face-to-face, our agents will use the mobile app to issue a remote verification request delivered to you via email and/or SMS.
Certified documents with AMLHUB | Should you prefer, you can upload certified documents to our AMLHUB deal through the secure portal.
Why do you need information about my company / trust / charity / partnership?
Your company, trust, charity or partnership is our customer, and we are required to understand its nature and purpose, as well as who the beneficial owners and effective controllers are. To help, we need to collect some information about it.
Is all this information mandatory or are parts of it optional?
This information is required under the AML/CTF Act as of 1 July 2026, if we are to provide you with our designated services to buy, sell, or long-term lease property.
Is this under your agency's internal policy, or the AML/CTF Act?
This is under the AML/CTF Act which applies to all real estate agencies across Australia, as well as sectors like law and accounting who provide 'designated services'.
What will you do with this information?
This information will only be used for the purposes of the AML/CTF Act, i.e. to verify your identity.
Where will it be stored?
Your information will be securely stored in the AMLHUB platform, which is ISO/IEC 27001:2022 certified and built specifically for managing real estate AML/CTF checks. Visit amlhub.com.au/privacy-policy for more information.
How long will you hold on to my information?
The AML/CTF Act requires us to retain your information for seven years.
What happens if I don't give you this information?
If you do not want to provide your information then unfortunately we cannot onboard you and provide our services. All real estate agencies are required to ask for this information.
You've worked with me before - surely you know I'm not a money launderer?
These checks are a requirement of the AML/CTF Act for all real estate, and we have to conduct them on all our clients before we can do business with them — even clients we've worked with before. As a current client, we may simply need to update the information we have on file.